AmberQ vs HiJiffy: a host in the lobby or a chatbot in the inbox
HiJiffy answers guests in writing, on your website, on WhatsApp and on booking channels, before and during the stay. AmberQ answers guests out loud, on a screen in the lobby, with cards they can scan to their phone. They solve different moments of the same day.
What HiJiffy is
- A guest communications platform for hotel groups: chatbot, guest messaging, campaigns.
- Channels: web chat, WhatsApp, social and OTA messaging, email and SMS for campaigns.
- AI that answers from the hotel's verified knowledge, drives direct bookings and handles in-stay requests.
- PMS and other integrations for pre-check-in forms and digital keys.
- No kiosk, lobby screen, voice or avatar product on the public site.
What AmberQ is
- A live host on a screen in the lobby, with a voice, a face and a camera: the guest talks, the host answers in the guest's language.
- Cards on the screen for the menu, the map, the program and the offer, with a QR code that opens the link on the guest's phone.
- Skills switched on per screen: menus, hours, directions, offers, requests to staff, reviews, photo booth, the hotel's board.
- No PMS write access and no check-in: AmberQ is the entry of the hotel, the desk stays the desk.
- No messaging channels: the host lives where people stand, not in an inbox.
Choose HiJiffy if
- Your questions arrive before arrival, by chat and WhatsApp, and you want direct bookings from them.
- Your front office works from an inbox and wants one place for every written conversation.
Choose AmberQ if
- The queue is at the desk: the same fifty questions, in person, in a language the desk may not speak.
- You want the lobby to greet at two in the morning and the pool bar to answer at noon.
- You want a souvenir photo, a board on the idle screen and a request sent to staff, without an app to install.
What is said about HiJiffy comes from its public site on 21 October 2026, and may have changed since. Tell us if it has.